Arsai Soap - Return Policy

Arsai Soap Return Policy.

Last updated: 03/10/2024

Due to the nature of our business, we do not accept any returns once the package is opened. If the wrong order is received or product arrives damaged, please send us an email immediately and do not open soap packaging. Once product is opened, we can not accept it for exchange or refund. Our soap products are very personal items and we are sure you understand why we can not accept returns.

In the case incorrect order was received or products were damaged in shipping, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at customerservice@arsaisoap.com. Also, please note that returns will need to be sent to the following address: 625 Kenmoor Ave SE, STE 350 #709139, Grand Rapids, MI 49546 

If return request is accepted, we’ll send a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If more than 5 days have passed since return request acceptance and order has not been shipped, we cannot guarantee a refund. 

You can always contact us for any return question at customerservice@arsaisoap.com.

Damages and issues
Please inspect order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
If exchange is desired in case of incorrect order or shipping damage and return has been approved, the fastest way to ensure a quick replacement is to return the incorrect/damaged item(s) within 3-5 days, and once the return is accepted, we will ship replacement item within 1-3 business days.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@arsaisoap.com.Contact

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at customerservice@arsaisoap.com or contact us at 625 Kenmoor Ave SE STE 350 #907139, Grand Rapids, MI, 49546, United States.

Thank you for your cooperation. - The Arsai Team